For customers who place an order online at www.cafememories.hu


1. Creation of a contract

www.cafememories.hu cafememories.hu (hereinafter cafememories.hu) is the online product catalog of the Radics Barista Limited Liability Company (headquarters: 1164 Budapest, Vágás utca 45. 2nd floor; tax number: 24360865242, hereinafter: "Seller"), which offers products distributed by the Seller for sale. By submitting an electronic order through the online store, as described in these general terms and conditions, a sales contract is created between Radics Barista Limited Liability Company and the person placing the order (hereinafter the "Customer"). The sales contract is considered to be a contract concluded in writing by the Parties, which is filed by the Seller with the order number generated by the Seller and stored for one year from the completion of the order. The customer accepts these general terms and conditions when finalizing the order. The Seller declares that he has all the licenses required by law for both the operation of the online store and the sale of the products. The Seller also declares that he entrusts the delivery of the product to a third party who has all the necessary permits to carry out the delivery activity. The language of the contract is Hungarian.


2. Contracting parties

The sales contract is concluded between the Seller and the Customer (hereinafter collectively referred to as the "Parties"). The Seller is solely responsible for orders placed on the website www.cafememories.hu, through an internet catalog clearly identified with the Seller's logo and data. By filling out the registration form, the customer enters his purchase data, which he has the option to change when placing each order, and the Seller fulfills the order and issues the invoice accordingly. All responsibility for damages resulting from the provision of incorrect, untrue or false data rests with the Customer. The Seller is entitled to delete the obviously incorrect, untrue or false registration, and in case of doubt, he is entitled to check the authenticity of the Customer's identity.


3. Prices and product information

The price indicated in the product list and on the product data sheet on www.cafememories.hu is the final consumer price of the product charged with general sales tax, the validity of which applies only to the date of publication. If the Customer places an order for a product, the Seller undertakes to deliver the selected product to the Customer at the final consumer price valid at the time of the order. This price is included in the order confirmation. On the product data sheet at www.cafememories.hu, product-related information, safety and consumer information are displayed, which help with preliminary orientation. The packaging of the product purchased (taken over) by the Customer contains all the information that is specific to the given product, both regarding its composition and its use and usage. After receiving the product, the customer must carefully read and familiarize himself with the mentioned information. In the case of fruit and vegetable products, the country of origin and classification of the fruit and vegetable products is indicated on the product label. In the case of the latter product groups, the Seller reserves the right to ensure that the product delivered upon delivery has different properties from the informative information indicated on the data sheet, but only for the sake of perfect quality. The customer is not obliged to accept the product with different properties. If an order or orders are modified or merged for any reason, the conditions valid at the time of the modification apply to the modified order.


4. Responsibility of Radics Barista Limited Liability Company

Information about the operation of www.cafememories.hu and delivery can be found in the information bar in the footer of the online store. The Seller undertakes to consider the information described in the information above as binding and to make every effort to fulfill them. The customer declares that he is familiar with the content of the information referred to in this section, acknowledges it and accepts it as binding.


5. Responsibility of the customer

The customer acknowledges that the placing of the order constitutes a purchase offer to which he is bound. By finalizing his order(s), the customer accepts these general terms and conditions, and by not complying with what is described here, he commits a breach of contract for which he is legally liable. The customer undertakes to take care of the receipt and payment of the shipments containing the goods ordered in the orders approved by him in accordance with the delivery and payment methods he has chosen. If the delivery of the shipment fails due to the Customer's fault, the Customer must reimburse the Seller for the resulting additional costs.

6. Scope of the contract

The sales contract comes into force with the finalization of the order under these general terms and conditions, and ends with the fulfillment of the order. In the case of a continuous order, the contract will remain in effect until all the parties' claims against each other have been satisfied. The Seller's system automatically assigns an order identification number (order number) to each valid order, which is communicated on the page after approval or in the order confirmation e-mail sent to the address specified by the Customer. Parties only consider an order with an order ID as a valid order. The Seller will confirm the confirmation of the order immediately after placing the order, but in accordance with the relevant legislation within 48 hours at most. The sales contract is created with the confirmation. If the Seller does not confirm the order within 48 hours, the Customer will be released from the obligation to make a purchase offer.


7. Withdrawal by the customer


The customer, as a consumer, is entitled to the product in the case of a contract for the sale of the product, in the case of the sale of several products to the last delivered product, in the case of a product consisting of several items or pieces to the last delivered item or piece, if the product must be delivered regularly within a specified period, withdraw from the contract without reason within fourteen (14) days from the date of receipt of the first service by the Customer or a third party other than the carrier indicated by him. The Customer may also exercise his right of withdrawal in the period between the date of conclusion of the contract and the date of receipt of the product. If the Customer wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw (e.g. by post, fax or electronic mail) using the following contact details of the Seller's customer service: e-mail address: info@cafememories.hu telephone number: +36 20 299 1424 address: 1164 Budapest, Vágás utca 45. fl. 2. The form of the cancellation notice model is determined by the exerciser of the right of cancellation, we have prepared a sample that is also specified in the law to help you: Cancellation notice The Customer exercises his right of cancellation within the time limit if before the expiry of the above-mentioned time limit ( i.e. even on the fourteenth day) you send your cancellation statement to the Seller's Section. The Customer bears the burden of proving that he exercised his right of withdrawal in accordance with the provisions. In both cases, the Seller will immediately confirm by e-mail the receipt of the Customer's cancellation statement. In case of cancellation in writing, it shall be considered valid if the Customer sends its declaration to this effect within 14 calendar days (even on the 14th calendar day) to the Seller. In the case of delivery by post, the date of posting, in the case of notification via e-mail or fax, the time of sending the e-mail or fax is taken into account by the Seller for the purpose of calculating the deadline. Cancellation statements are recommended to be sent with return receipt, so that the date of dispatch can be reliably proven. In case of cancellation, the customer is obliged to return the ordered product to the indicated address of the Seller without undue delay, but no later than within 14 days from the date of notification of cancellation. The deadline is deemed to have been met if the Customer sends (posts or hands over the ordered courier) the product before the end of the 14-day deadline. The direct cost of returning the product to the Seller's address is borne by the Customer. It is not possible for the seller to accept the package returned by cash on delivery. Apart from the cost of returning the product, the Customer will not be charged any other costs in connection with the cancellation. The customer is only responsible for the decrease in value of the product if it occurred due to use exceeding the use absolutely necessary to determine the nature, properties and operation of the product. If the Customer withdraws from the contract, immediately, but no later than within 14 days from the date of receipt of the Customer's statement of withdrawal, the Seller will reimburse all the consideration provided by the Customer, including the cost of transportation (paid for delivery), except for those additional costs that arose because the Customer you chose a shipping method other than the cheapest standard shipping method offered by the Seller. The Seller has the right to withhold the refund until the product has been returned, or the Customer has provided creditable proof that it has been returned: of the two, the Customer shall take into account the earlier date. In the event of withdrawal or cancellation, the Seller will refund the amount refunded to the Customer in the same way as the payment method used by the Customer, unless the Customer expressly consents to the use of another payment method; due to the application of this refund method, the Customer will not be charged any additional costs. The Customer may not exercise his right of withdrawal or termination with respect to the following products sold by the Seller or services provided: in the case of a non-pre-manufactured product that was produced by the Service Provider based on the Consumer's instructions or at the express request of the Service Provider, or in the case of a product that the User clearly personalized; in the case of a non-pre-manufactured product that was produced based on the instructions or at the express request of the consumer, or in the case of a product that was clearly tailored to the consumer; regarding a perishable product or a product that retains its quality for a short time; with regard to a product with closed packaging, which cannot be returned after being opened after delivery for reasons of health protection or hygiene; with regard to a product which, due to its nature, is inseparably mixed with another product after delivery; with regard to an alcoholic beverage, the actual value of which depends on market fluctuations in a manner beyond the company's control, and the price of which was agreed upon by the parties when concluding the sales contract, but the performance of the contract only takes place after the thirtieth day from the conclusion of the contract; In the event of any quality problems experienced after receiving the product, the Customer is entitled to contact the Seller's Customer Service. In such cases, the Seller may replace the defective or unusable (e.g. damaged) product, taking into account all the circumstances - especially in the case where the responsibility of the Customer can be excluded.

8. Warranty

8.1. Material warranty

The Seller performs incorrectly if the service does not meet the quality requirements established in the contract or legislation at the time of performance. The Seller does not perform incorrectly if the Customer was aware of the defect at the time of the conclusion of the contract, or should have been aware of the defect at the time of the conclusion of the contract. The Seller is liable for defective performance. If the Customer is a consumer, his warranty claim for accessories expires within two years from the date of performance, otherwise the warranty claim for accessories expires within one year from the date of performance. If the subject of the contract with the Purchaser is a used thing, the limitation period is one year. The Customer may assert his accessory warranty rights as an objection against a claim arising from the same contract even if the accessory warranty claim has expired. On the basis of his accessory warranty claim, the Customer may: request repair or replacement, unless fulfillment of the chosen accessory warranty right is impossible, or it would result in disproportionate additional costs for the Seller - compared to the fulfillment of another accessory warranty claim, taking into account the value of the service in its faultless condition, the severity of the breach of contract , the damage caused to the right holder by the fulfillment of the accessory warranty right; may request a proportional delivery of the compensation, may repair the defect at the Seller's expense himself or have it repaired by someone else, or may withdraw from the contract - except for minor defects - if the Seller has not undertaken to repair or replace within the time limit corresponding to the obligation to repair or replace, the interests of the Customer spared, cannot fulfill, the Customer's interest in repair or replacement has ceased. The Customer may switch from the chosen accessory warranty right to another. He is obliged to pay the costs caused by the transfer to the Seller, unless the reason for the transfer was given by the Seller or the transfer was otherwise justified. After discovering the error, the Customer is obliged to notify the Seller of the error without delay. If the Customer qualifies as a consumer, in that case the error communicated within two months from the discovery of the error must be considered as communicated without delay. The Customer is responsible for damage resulting from the delay in communication. The costs related to the fulfillment of the warranty obligation shall be borne by the Seller. However, if the Customer's failure to maintain and preserve the condition of the item may have contributed to the failure of the item, the Customer shall bear the costs incurred by fulfilling the warranty obligation in proportion to its contribution, if he had knowledge of the item's maintenance, or if he fulfilled his obligation to inform the Seller.

8.2. Product warranty

The provisions of this point apply only to consumer contracts. In the event of a defect in the product sold by the Seller to the Customer, the Customer may demand from the manufacturer (the producer and distributor of the product is considered a manufacturer) to correct the defect in the product, or - if the correction is not possible within an appropriate period of time, without harming the interests of the Consumer - to replace the product Who. The manufacturer is covered by the product warranty for two years from the date of placing the product on the market. Exceeding this deadline results in loss of rights. The product is defective if a) it does not meet the quality requirements in effect when the product was placed on the market by the manufacturer, b) or it does not have the properties specified in the description given by the manufacturer. The manufacturer is exempt from the product warranty obligation if he proves that a) he did not manufacture or distribute the product as part of his business activity or independent occupation; b) at the time the product was placed on the market, the defect was not recognizable according to the state of science and technology; or c) the defect of the product was caused by the application of legislation or mandatory official regulations. In the case of a replacement, the warranty obligation for the replaced product and in the case of a repair the part of the product affected by the repair shall be borne by the manufacturer. After discovering the defect, the Customer is obliged to notify the manufacturer of the defect without delay. An error communicated within two months of the discovery of the error must be considered communicated without delay. The Customer is responsible for damage resulting from the delay in communication. 8.3. Validation of warranty rights With regard to the application of this point, the warranty must include both the accessory warranty and the product warranty. In the case of handling warranty and guarantee claims asserted by the customer, the other terms and conditions of these general terms and conditions apply in addition to the following special rules: When asserting the customer's warranty claim, the conclusion of the contract shall be considered proven if a receipt confirming the payment of the consideration - based on the VAT Act issued invoice or receipt - presented by the Customer. These general terms and conditions and the operator of the website do not preclude the consumer from proving the conclusion of the contract in other ways. The Seller takes a record of the warranty or guarantee claim notified by the Customer in the 19/2014. With content in accordance with the NGM decree, the copy is provided to the Customer. The Seller endeavors to carry out the repair or replacement within fifteen days at most. The Seller takes over the movable item for repair or to check the fulfillment of the warranty or guarantee claim against a receipt. 9. Procedure for handling complaints The Customer may submit consumer objections regarding the product or the Seller's activities to the contact details below. Customer service e-mail address: info@cafememories.hu phone number: +36 20 299 1424 The Customer must settle disputes with the Seller primarily through the provided complaint handling contacts.

If this does not lead to results, in the event of a dispute, the Customer may turn to the competent county conciliation board or court according to his place of residence or residence. If the Customer wishes to file an official notification regarding a violation of the law, he may contact the consumer protection body of the district office competent for his place of residence. The Online Dispute Resolution Platform In connection with the purchased product or service, the Customer can use the online dispute resolution platform (ODR), which is available at https://ec.europa.eu/consumers/odr/.

After registering on the platform, a complaint can be submitted by entering the Seller Service Provider's e-mail address (@cafememories.hu). Matters not regulated in these general terms and conditions and related documents are governed by the Civil Code and the legislation on electronic commerce and distance contracts.

These general terms and conditions entered into force on February 27, 2023 and are valid until revoked.