Procedure for exercising the right of withdrawal The provisions of this section apply only to consumers. In the case of a contract for the sale of the product, the Consumer is entitled to the product, in the case of the sale of several products to the last delivered product, in the case of a product consisting of several items or pieces to the last delivered item or piece, if the product must be delivered regularly within a specified period, to the first service, the Consumer or withdraw from the contract without reason within fourteen (14) days from the date of acceptance by a third party other than the carrier indicated by him.

The Consumer may also exercise his right of withdrawal in the period between the date of conclusion of the contract and the date of receipt of the product. If the Consumer wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw (e.g. by mail, fax or electronic mail) to the Service Provider using the following contact details of our Customer Service. Customer service e-mail address: info@cafememoreis.hu Telephone number: Address: The consumer can also exercise his right of withdrawal using the declaration sample below. sends your cancellation statement to the Service Provider. The Consumer bears the burden of proving that he has exercised his right of withdrawal in accordance with the provisions. In both cases, the Service Provider will immediately confirm receipt of the Consumer's withdrawal statement by e-mail. In case of cancellation in writing, it shall be considered valid if the Consumer sends his declaration to this effect within 14 calendar days (even on the 14th calendar day) to the Service Provider. In the case of notification by post, the Service Provider takes into account the date of mailing, and in the case of notification via e-mail or fax, the time of sending the e-mail or fax is taken into account for the calculation of the deadline. Cancellation declarations should be sent as registered items so that the date of dispatch can be reliably proven. In the event of cancellation, the consumer must return the ordered product to the Service Provider's address indicated in point 1 without undue delay, but at the latest within 14 days of the notification of cancellation. The deadline is considered to have been met if the Consumer sends the product before the 14-day deadline (posts it or hands it over to the courier he ordered). The direct cost of returning the product to the Service Provider's address is borne by the Consumer. It is not possible for the service provider to accept the package returned by cash on delivery.

Apart from the cost of returning the product, the Consumer will not be charged any other costs in connection with the cancellation. The consumer is solely responsible for the decrease in value of the product if it occurred due to use exceeding the use absolutely necessary to determine the nature, properties and operation of the product. If the Consumer withdraws from the contract, immediately, but no later than within 14 days from the date of receipt of the Consumer's withdrawal statement, the Service Provider will refund all the compensation provided by the Consumer, including the cost of transport (paid for delivery), except for those additional costs incurred due to the fact that the Consumer chose a mode of transport other than the cheapest standard mode of transport offered by the Service Provider. The Service Provider has the right to withhold the refund until the product has been returned, or the Consumer has not proven creditworthy that he has returned it: of the two, the Service Provider takes into account the earlier date. In case of withdrawal or termination, the Service Provider will refund the amount due to the Consumer in the same way as the payment method used by the Consumer, unless the Consumer expressly consents to the use of another payment method; due to the application of this refund method, the Consumer will not be charged any additional costs.

Exceptions to the consumer's right of withdrawal and termination The Consumer may not exercise his right of withdrawal or termination with regard to the following products sold or services provided by the Service Provider: in the case of a non-pre-manufactured product that was produced by the Service Provider based on the Consumer's instructions or at his express request, or in the case of a product that is clearly tailored to the User; in the case of a non-pre-manufactured product that was produced based on the instructions or at the express request of the consumer, or in the case of a product that was clearly tailored to the consumer; regarding a perishable product or a product that retains its quality for a short time; with regard to a product with closed packaging, which cannot be returned after being opened after delivery for reasons of health protection or hygiene; with regard to a product which, due to its nature, is inseparably mixed with another product after delivery; with regard to an alcoholic beverage, the actual value of which depends on market fluctuations in a manner beyond the company's control, and the price of which was agreed upon by the parties when concluding the sales contract, but the performance of the contract only takes place after the thirtieth day from the conclusion of the contract; We would like to draw the attention of our Buyers to contact our Customer Service in case of any quality problems experienced after receiving the product, because in all cases where the responsibility of the Buyer can be clearly excluded, we will replace defective or unusable (e.g. damaged) goods at our own expense.